SeuSive provides clinician-supervised patient follow-up software to clinics. This page explains, in plain language, the terms for using it. It is a summary, not the full contract — the binding terms live in your order form or master services agreement.
What SeuSive is — and isn't
SeuSive Continuity is a supervised follow-up layer that sits alongside your records: intake, patient companion check-ins, a staff review queue, and rebooking. It is not an EHR, not a medical device, and not a provider of medical advice. It does not diagnose, prescribe, triage autonomously, or provide emergency services. Patients with an emergency must contact local emergency services.
Clinician responsibility
SeuSive surfaces information and drafts outreach; a licensed clinician on your team reviews and approves anything clinically meaningful before it reaches a patient. You are responsible for configuring that review, for the clinical judgment applied to it, for obtaining patient consent where required, and for using the service in line with the laws and professional rules of the jurisdictions you operate in. SeuSive supports your workflow under clinician supervision — it does not replace clinical decision-making.
Your account & acceptable use
- Keep credentials secure and limit access to authorized members of your team.
- Provide accurate account information and keep it current.
- Don't misuse the service — no reverse-engineering, scraping, overloading, circumventing security, or using it to send unlawful, harassing, or non-consented messages.
- Use the service only for legitimate clinical follow-up, in compliance with applicable law.
Patient data, roles & agreements
Privacy roles and required agreements depend on the clinic, jurisdiction, data flow, and deployment. Where the clinic acts as controller or covered entity, SeuSive may act as its processor, service provider, or business associate under the executed agreement; other legal models can apply. DPA and BAA materials are preparation templates until the relevant parties review and execute them, and this summary does not state that either agreement is already in force. No production patient data should be processed until the applicable roles and agreements are settled and the selected tenancy, hosting and residency, retention, access controls, channels, and vendors are configured and verified with the clinic. See the Privacy and Security pages for how data is handled.
Pilots, fees & plans
Engagements typically start with a fixed-scope paid pilot (the Follow-Up Revenue Sprint) and continue on a subscription plan. Fees, billing cycle, and taxes are set out in your order form. Pilots are scoped to the workflow and term stated there. See the Pricing page for an overview.
Service availability & changes
We work to keep the service reliable and secure, but it is provided on an "as is" and "as available" basis. We may improve, change, or deprecate features over time, and we'll give reasonable notice of material changes that affect how you use it.
Intellectual property
SeuSive owns the software and its underlying intellectual property. You own your clinic's data and brand; you grant SeuSive a limited licence to process that data and present the clinic-branded experience solely to operate the service for you. You may not copy, resell, or white-label the software except as your agreement permits.
Disclaimers & liability
The service is a tool that supports clinic workflows under clinician supervision; it is not a substitute for professional medical judgment, and we don't warrant that it will be uninterrupted or error-free. To the maximum extent permitted by law, SeuSive is not liable for clinical decisions made by your clinic, and our liability is limited as set out in your master services agreement.
Termination
Either party may end the engagement as described in your agreement. Export, return, retention, and deletion of data on termination follow the binding agreement, the deployment's verified procedures, and applicable law. See the Privacy page for the current summary.
Governing law & changes
The governing law and dispute-resolution terms are specified in your order form or master services agreement. We'll post any material changes to this summary here and update the date above. Questions, or need to discuss which deployment-specific terms, DPA, or BAA may be required? Email [email protected].